Privacy Policy - Dyad Software LLC

Introduction

Dyad Software LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through various channels.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number, company name
Project Information: Project details, requirements, timeline preferences
Communication Preferences: SMS opt-in status, communication preferences
Partnership Information: Business details for partnership inquiries

Information Collected Automatically

Usage Data: How you interact with our website and services
Device Information: IP address, browser type, operating system
Cookies and Tracking: Website preferences and analytics data

Information from Third Parties

Referrals: Information provided by business partners or referrals
Public Sources: Publicly available business information for partnership verification

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Responding to your inquiries and project requests
Providing software development and consulting services
Managing ongoing projects and client relationships
Delivering technical support and maintenance

Communication

Sending project updates and status notifications
Providing SMS communications (with your consent)
Sharing industry insights and relevant information
Responding to customer service requests

Business Operations

Improving our services and website functionality
Analyzing usage patterns and service effectiveness
Conducting quality assurance and training
Meeting legal and regulatory requirements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: Trusted third-party services that help us operate our business (hosting, email services, etc.)
Legal Requirements: When required by law, regulation, or court order
Business Protection: To protect our rights, privacy, safety, or property
Consent: With your explicit permission for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using SSL/TLS encryption
Access controls and authentication measures
Regular security assessments and updates
Employee training on data protection practices
Secure cloud storage with reputable providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Contact Information: Retained while you remain a client or prospect
Project Data: Retained for the duration of the project and applicable warranty periods
SMS Consent: Retained until you opt-out or withdraw consent
Legal Records: Retained as required by applicable laws and regulations

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data in a machine-readable format
Opt-Out: Withdraw consent for SMS communications or other optional services
Objection: Object to certain types of processing of your information

To exercise these rights, please contact us using the information provided in this policy. We will respond to your request within a reasonable timeframe and as required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our services. Types of cookies we use include:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand website usage and performance
Preference Cookies: Remember your settings and preferences
Security Cookies: Protect against fraudulent activity

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

Third-Party Services

Our website and services may include links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

Google reCAPTCHA for form security
Azure services for cloud hosting and email
Twilio for SMS communications
Analytics and performance monitoring tools

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Providing direct notification for significant changes (via email or SMS if applicable)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through:

Website: Use our secure contact form
Email: Privacy-related inquiries through our website contact form
Mail: Written requests can be submitted through our contact form

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.

Legal Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR) where applicable
Telephone Consumer Protection Act (TCPA) for SMS communications
CAN-SPAM Act for email communications
Other applicable federal, state, and local privacy laws